FAQ
FAQs
1. What is Novelité?
Novelité is a company dedicated to providing innovative and high-quality products designed to make your life easier and more enjoyable. From luxury juice makers to self-cleaning brushes, we strive to offer solutions that combine convenience, efficiency, and style.
2. How do I place an order?
Placing an order with Novelité is easy! Simply browse our products on our website, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the status of your delivery.
5. What is your return policy?
We offer a 30-day return policy for most of our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our return policy on our website for detailed instructions.
6. How do I clean and maintain my Novelité products?
Each Novelité product comes with specific care instructions. Generally, for our electric products, we recommend regular cleaning according to the user manual. For the self-cleaning brushes, follow the built-in cleaning process to maintain hygiene and performance.
7. Are your products covered by a warranty?
Yes, all Novelité products come with a one-year warranty against manufacturing defects. If you encounter any issues with your product, please contact our customer service team for assistance.
8. How can I contact customer service?
You can reach our customer service team by emailing info@novelite.com or by calling our support line at [Your Contact Number]. Our team is available Monday through Friday from 9 AM to 5 PM (local time) to assist you.
9. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy on the website for more information.
10. Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed or shipped, we may not be able to make changes.
11. What makes Novelité products different from other brands?
At Novelité, we focus on combining innovative technology, high-quality materials, and elegant design to create products that enhance your lifestyle. Our commitment to customer satisfaction and continuous improvement sets us apart from other brands.
If you have any other questions, please don't hesitate to contact us. We’re here to help!